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Drs Fulton, Reed, Campbell, Ferguson
Newton Port
Haddington
East Lothian
EH41 3NF

Tel: 01620 825497

 

email:  Clinical.s76103@nhslothian.scot.nhs.uk 

Open 8am - 6pm Monday to Friday


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Patient Rights and Responsibilities

 

The Orchard Medical Practice Team will

  • Treat every patient as an individual with dignity, courtesy, respect and confidentiality at all times, irrespective of ethnic origin, religious belief, gender or sexual orientation, personal attributes or the nature of your health problem.
  • Inform you of the services we provide and how to access them and provide information to help you to stay healthy.
  • Value our very important relationship with each patient.  If, in exceptional circumstances, this relationship breaks down, it may be necessary to consider removing a patient from the practice list.

In return the Patient must

  • Treat doctors, nurses and all practice staff with equal dignity, courtesy and respect at all times.
  • Be on time for your appointments and advise the surgery as soon as possible if you cannot keep an appointment.
  • Advise the surgery if you move home or change your name or contact details, especially your telephone number, or if your personal circumstances change in any way that might affect your health.
  • Please let us know if you are unhappy with any aspect of the practice.  You can either speak to any member of the practice staff or put a complaint in writing to the Practice Manager.

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