As a Practice, we feel that research is essential for progress in healthcare and is of considerable benefit to individual patients and the public as a whole. We regularly take part in research studies with the help of experienced NHS staff who search medical records for people who might be suitable so that we can write to them asking if they are interested in taking part.
No personal identifiable data is removed from our database or provided to any researchers without specific consent from patients.
Patients have the right to opt out of being contacted about research studies.
Please let the reception staff or your GP know if you wish to opt out.
If you have a complaint about any aspect of the service or treatment provided by the Practice please put it in writing to the Practice Manager, Val Thomson, who will respond promptly to acknowledge receipt of the complaint while an investigation is put into place. It is our intention to respond quickly but thoroughly.
For a Quick Guide to the NHS Complaints Procedure click here
The Orchard Medical Practice aims to ensure the highest standards of medical care for our patients. To do this we keep records about our patients, their health and the care we have provided to them, and these contain personal information.
New legislation regarding the management and processing of personal information, known as the General Data Protection Regulation (GDPR), is effective across the European Union from 25th May 2018. The GDPR replaces the Data Protection Directive 95/46/EC and is designed to harmonise data privacy laws across Europe, to protect and empower all EU citizens’ data privacy and to reshape the way in which organisations across the region approach data privacy.
Our Data Protection Notice has been updated so that it provides more detail on how we use people’s personal information, and to comply with the requirements of the GDPR. You can see our Data Protection Policy by clicking on the button below. Please find a link to our full privacy statement
If you wish to request further information relating to our Data Protection Notice, please contact us.
A link to our data retention period policy can be found in the following link http://intranet.lothian.scot.nhs.uk/Directory/ehealth/Policies/Other NHS Lothian OrganisationWide PoliciesDocumen/Records Management Policy.pdf
Freedom of Information Act
Please click here to see the Practice Model publication of conformance to the Freedom of Information Act.
Clinical Practice Research Datalink
Orchard Medical Practice contributes to the Clinical Practice Research Datalink by sending anonymised patient data to the CPRD analysts. Please find information about this on their website www.cprd.com/public
An information poster can be found here. If you would like to opt out of this please contact the Practice Manager on 01620 825497.
Education – GP Specialist Trainees
To become accredited as a GP, doctors are required to spend a year as a GP Specialist Trainee (GPST) in a Practice approved for this purpose. It is also a requirement for GPs and GPSTs to be assessed while consulting. Thus your consultation may be videotaped for educational purposes but only with your written consent. GPST doctors also visit the practice during their training years. Young doctors going through their hospital training will also visit the practice from time to time.
Information From GP Records
NHS Scotland is improving the way it uses information from GP patient records.
SPIRE moves information electronically and securely, from GP practice records to NHS National Services (NSS). They will then us SPIRE and other IT systems to give better information to the NHS in Scotland and to approved researchers.
If you do not want your health information shared please collect form to opt out at Reception.
Patient Rights and Responsibilities
The Orchard Medical Practice Team will
- Treat every patient as an individual with dignity, courtesy, respect and confidentiality at all times, irrespective of ethnic origin, religious belief, gender or sexual orientation, personal attributes or the nature of your health problem.
- Inform you of the services we provide and how to access them and provide information to help you to stay healthy.
- Value our very important relationship with each patient. If, in exceptional circumstances, this relationship breaks down, it may be necessary to consider removing a patient from the practice list.
In return the Patient must
- Treat doctors, nurses and all practice staff with equal dignity, courtesy and respect at all times.
- Be on time for your appointments and advise the surgery as soon as possible if you cannot keep an appointment.
- Advise the surgery if you move home or change your name or contact details, especially your telephone number, or if your personal circumstances change in any way that might affect your health.
- Please let us know if you are unhappy with any aspect of the practice. You can either speak to any member of the practice staff or put a complaint in writing to the Practice Manager.
SIGNPOSTING – CARE NAVIGATION
USING THE NHS WISELY
There are many health problems which can be treated safely without seeing a doctor or nurse. Many services are available direct to patients and these are often as fast as seeing your GP. It is important that everyone makes use of these great services to ensure that your local GP and A+E services are available for serious health problems
We are asking our receptionists as your first point of contact with the surgery to ask you for a brief idea of your problem. This is to allow them to help you navigate the NHS and get to the best service to help you with your problem as soon as possible.
Our receptionists are bound by the same confidentiality agreements as the doctors and nurses!
Please find below contact details for your local health services:
Click here for Chiropodists Podiatrists
Click here for Dentists
Click here for Opticians
Click here for Minor Ailments
The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and all other staff have a right to care for others without fear of being attacked or abused.
We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and all other staff courteously and act reasonably. All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable. However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from The Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.
Removal from the practice list
A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.
Removing other members of the household
In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behavior and keeping the other family members could put doctors or other staff at risk.