{"id":1609,"date":"2018-11-09T08:41:54","date_gmt":"2018-11-09T08:41:54","guid":{"rendered":"https:\/\/www.orchardmedprac.scot.nhs.uk\/?page_id=1609"},"modified":"2021-03-09T10:57:18","modified_gmt":"2021-03-09T10:57:18","slug":"duty-of-candour","status":"publish","type":"page","link":"https:\/\/www.orchardmedprac.scot.nhs.uk\/about-us\/practice-policies\/at-the-practice\/duty-of-candour\/","title":{"rendered":"Duty of Candour"},"content":{"rendered":"\n<p>We share a common purpose with our partners in health and social care \u2013 and that is to provide high quality care and ensure the best possible outcomes for the people who use our services. Promoting improvement is at the heart of what we do. <\/p>\n\n\n\n<h5 class=\"wp-block-heading\">We endeavour to provide a first class service at all times but sometimes things  go wrong and our service may fall below our expected levels.<\/h5>\n\n\n\n<h5 class=\"wp-block-heading\"> We pledge to:<\/h5>\n\n\n\n<ul><li>Have a culture of openness and honesty at all levels<\/li><li>Inform patients in a timely manner when safety incidents have occurred which may affect them<\/li><li>Provide a written and truthful account of the incident, explaining any investigations and enquiries made<\/li><li>Provide a written apology<\/li><li>Provide support if you are affected directly by an incident.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Information leaflets<\/h2>\n\n\n\n<div class=\"wp-block-file\"><a href=\"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-content\/uploads\/2020\/09\/What-it-means-for-you.pdf\">What it means for you<\/a><a href=\"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-content\/uploads\/2020\/09\/What-it-means-for-you.pdf\" class=\"wp-block-file__button\" download>Download<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-content\/uploads\/2020\/09\/What-Happens-When-Things-Go-Wrong.pdf\">What happens when things go wrong <\/a><a href=\"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-content\/uploads\/2020\/09\/What-Happens-When-Things-Go-Wrong.pdf\" class=\"wp-block-file__button\" download>Download<\/a><\/div>\n\n\n\n<p>If you require further information concerning our Duty of Candour procedures please contact the Practice.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.nhsinform.scot\/care-support-and-rights\/health-rights\/feedback-and-complaints\/duty-of-candour\">Further information about Duty of Candour from NHS inform <\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We share a common purpose with our partners in health and social care \u2013 and that is to provide high quality care and ensure the best possible outcomes for the people who use our services. Promoting improvement is at the heart of what we do. We endeavour to provide a first class service at all &#8230; <a title=\"Duty of Candour\" class=\"read-more\" href=\"https:\/\/www.orchardmedprac.scot.nhs.uk\/about-us\/practice-policies\/at-the-practice\/duty-of-candour\/\" aria-label=\"Read more about Duty of Candour\">Read more<\/a><\/p>\n","protected":false},"author":6577921,"featured_media":2406,"parent":5939,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","footnotes":"","_links_to":"","_links_to_target":""},"acf":[],"uagb_featured_image_src":{"full":["https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-content\/uploads\/2019\/02\/correct-diverse-diversity-1282270.jpg",2048,1141,false],"thumbnail":["https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-content\/uploads\/2019\/02\/correct-diverse-diversity-1282270-150x150.jpg",150,150,true],"medium":["https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-content\/uploads\/2019\/02\/correct-diverse-diversity-1282270-300x167.jpg",300,167,true],"medium_large":["https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-content\/uploads\/2019\/02\/correct-diverse-diversity-1282270-768x428.jpg",768,428,true],"large":["https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-content\/uploads\/2019\/02\/correct-diverse-diversity-1282270-1024x570.jpg",1024,570,true],"1536x1536":["https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-content\/uploads\/2019\/02\/correct-diverse-diversity-1282270.jpg",1536,856,false],"2048x2048":["https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-content\/uploads\/2019\/02\/correct-diverse-diversity-1282270.jpg",2048,1141,false],"mailpoet_newsletter_max":["https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-content\/uploads\/2019\/02\/correct-diverse-diversity-1282270.jpg",1320,735,false]},"uagb_author_info":{"display_name":"Editor","author_link":"https:\/\/www.orchardmedprac.scot.nhs.uk\/author\/gary-genpra\/"},"uagb_comment_info":0,"uagb_excerpt":"We share a common purpose with our partners in health and social care \u2013 and that is to provide high quality care and ensure the best possible outcomes for the people who use our services. Promoting improvement is at the heart of what we do. We endeavour to provide a first class service at all&hellip;","_links":{"self":[{"href":"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-json\/wp\/v2\/pages\/1609"}],"collection":[{"href":"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-json\/wp\/v2\/users\/6577921"}],"replies":[{"embeddable":true,"href":"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-json\/wp\/v2\/comments?post=1609"}],"version-history":[{"count":1,"href":"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-json\/wp\/v2\/pages\/1609\/revisions"}],"predecessor-version":[{"id":13805,"href":"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-json\/wp\/v2\/pages\/1609\/revisions\/13805"}],"up":[{"embeddable":true,"href":"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-json\/wp\/v2\/pages\/5939"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-json\/wp\/v2\/media\/2406"}],"wp:attachment":[{"href":"https:\/\/www.orchardmedprac.scot.nhs.uk\/wp-json\/wp\/v2\/media?parent=1609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}